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TERMS & CONDITIONS

This page provides general information only and has been prepared without taking into account your objectives, financial situation or needs. We recommend that you consider whether it is appropriate for your circumstances and your full financial situation will need to be reviewed prior to acceptance of any offer or product. It does not constitute legal, tax or financial advice and you should always seek professional advice in relation to your individual circumstances. 

 

Privacy Policy

 

At Oui Finance , we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.

 

What information do we collect and how do we use it?

We will ask you for personal information when we assist you with your finance. Personal information may include any sensitive information (including health information) and may include any information you tell us about any vulnerability you may have. We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal (and their representatives).

 

We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc.  We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.

 

We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us.

 We may also use your information internally to help us improve our services and help resolve any problems.

 

What if you don't provide some information to us?

If you don’t provide us with full information, we can’t properly advise or assist you with your credit needs.

 

How do we hold and protect your information?

We strive to maintain the reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security.  

 

We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected, or to comply with any applicable legal or ethical reporting or document retention requirements.

 

We hold the information we collect from you in hard copy or electronic format and it may be combined or linked to other information held about you.

 

We ensure that your information is safe by regularly reviewing developments in security and encryption technologies. Unfortunately, no data transmission over the internet can be guaranteed as totally secure. 

 

We take all reasonable steps to protect the information in our systems from misuse, interference, loss, and any unauthorised access, modification, or disclosure. 

 

We train our staff who handle your personal information to ensure that it is handled appropriately.  Our procedures ensure that your personal information is only made available to staff where necessary.

 

Will we disclose the information we collect to anyone?

We do not sell, trade, or rent your personal information to others.

 

We may need to provide your information to our credit licensee e.g. for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event.  However, we will do our best to ensure that these parties protect your information in the same way that we do.

 

We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.

 

How can you check, update, or change the information we are holding?

Upon receipt of your written request and enough detail to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.

 

If you wish to access or correct your personal information, please contact us at hello@ouifinance.com.au

 

We do not charge for receiving a request for access to personal information or for complying with a correction request.

 

Your consent 

By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.

 

Tell us what your think

We welcome your questions and comments about privacy.  If you have any concerns or complaints, please contact us at hello@ouifinance.com.au 

 

Complaints

Internal Dispute Resolution

 

If you do have a complaint, please let us know by email, because if we don’t know about it we can’t fix it. You may also contact us at hello@ouifinance.com.au, please make sure you include as much information as you can.

 

You should explain the details of your complaint as clearly as you can. You must do this in writing. When we receive a complaint, we will attempt to resolve it as soon as possible

 

Compliments & Concerns 

 

Compliments

Our finance brokers are always delighted to know that they have succeeded in making your experience a pleasant and successful one. 

If one of our finance brokers has provided you with exceptional service in any way, please let us know using the details below, so that we can further encourage them via this feedback process. 

 

Concerns

If for any reason, you do not feel that you have received the highest standard of care from us, we encourage you to share this with us. If we don’t know, we can’t fix it! 

We have developed a process that makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly. This must be provided to us in writing. 

If you choose to contact us, please make sure you provide as much detail as possible about your complaint so that it can be addressed efficiently and promptly.   

 

Need an update and complaint 

If you have lodged a complaint with us, you can contact us at any time to ask for an update on its status. Contact us through any of the methods listed above and please be sure to refer to your earlier communication so that we can respond effectively. 

 

Resolution

We will try to deal with your concern on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 5 days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event we are still investigating your complaint after 45 days, we will write to you to explain why and to let you know when we expect to have completed our investigation. 

When we have completed our investigation, we will write to let you know the outcome and the reasons for our decision. 

 

Taking it further

We hope that you will be satisfied with how we deal with your concern. However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you can have your complaint heard by an independent party, the Australian Financial Complaints Authority (AFCA). You can contact AFCA at: 

 

Australian Financial Complaints Authority:

Online:  www.afca.org.au 

Email:  info@afca.org.au 

Phone:  1800 931 678 (free call) 

Mail:  Australian Financial Complaints Authority 

GPO Box 3, Melbourne VIC 3001

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